Process Improvement & Engineering
Gain the skills and tools to document and improve key processes!
- 99.99 US dollars$99.99
- Online Meeting
Businesses and organizations use processes everyday. Processes are simply steps we take to get from point A to point B. For example, when I go to the bank, the teller will complete a basic identification process with me, which is standard for all bank customers. Then the bank teller will complete any number of other banking processes depending on the business I need to take care of. In this course, we guide you through understanding your organization's key processes; how to document processes; and also how to evaluate and even improve upon those processes. Process improvement can assist teams in reducing or eliminating waste in a process, such as materials or time. Process improvement can reduce or eliminate unnecessary stress coming from processes. Process improvement can help teams to keep the focus on the customer of any given process as well. What does your customer value? Short wait times? Quick replies? Reasonable turnaround times? Once you know what is important to your customer, you can engineer a process that makes your customer happier. We can help!