Organizational Excellence Defined
Updated: Dec 11, 2018
When we think of organizational excellence, we may have many different perspectives about what that means. In this blog post, we'll take a closer look at what the pillars of excellence look like.
360 Degree View of Organizational Excellence
Organizational excellence comes in many varieties, frameworks, and flavors. Simply put, organizational excellence is reflective of high-performing teams that have integrated ongoing, continuous improvement structures. The American Society for Quality (ASQ) defines it like this: Organizational excellence refers to ongoing efforts to establish an internal framework of standards and processes intended to engage and motivate employees to deliver products and services that fulfill customer requirements within business expectations.
Framework for Optimal Productivity
Think about great businesses, both large or small. What makes them great? What drives their success? What is influencing their stellar bottom line? Here is a list below that provides the framework, the organizational skeleton that creates a strong foundation of high-performance and productivity:
Leadership - strong, ethical leadership is present
Strategy - there is a strategic plan in place and it is a living, breathing document
Customers - every internal process is in place to bring the highest value to customers
Workforce - the organization has engaged team, with well-defined roles & responsibilities. There is strong communication across leadership, management and front line staff.
Operations - Processes are optimized, understood, well-documented, and return the desired outputs and outcomes for the business. The organization demonstrates speed, responsiveness and flexibility.
Results - the outcomes are well defined and well documented; current production levels are known and recorded across business units.
Measurement - Metrics are in place for key processes and desired outcomes. Goals exists that are Specific, Measurable, Actionable, Relevant/Realistic, and Timed (S.M.A.R.T.).